1. Booking & PaymentBookings are only confirmed upon receipt of full payment. Your slot is held for 1 hour after submission. If payment is not received within that time, the slot is released. It is your responsibility to retain your booking reference number.
2. Non-Refundable PolicyAll sales are final. Payments are non-refundable regardless of reason, including personal emergencies, illness, or change of mind. Rescheduling may be offered at management's discretion with at least 24 hours' notice, subject to availability.
3. Late ArrivalBooking time begins at your reserved start time regardless of arrival. Late arrivals are not entitled to an extension or refund for unused time. Please arrive at least 10 minutes before your slot.
4. Assumption of Risk & Liability WaiverPickleball and all physical activities at Orange Pickleball Courts are inherently risky. By booking and entering the facility, you voluntarily accept all risks — known or unknown — including physical injury, falls, and collisions. Orange Pickleball Courts, its owners, staff, and agents shall not be held liable for any injury, illness, loss, or damage arising from your use of the facility, except in cases of gross negligence.
5. House RulesProper court attire and non-marking athletic shoes are required. Glass containers are prohibited inside the court area. Guests must behave respectfully at all times. Management reserves the right to remove anyone who is disruptive, intoxicated, or poses a safety risk — without refund. Any damage to equipment or property caused by a guest is their financial responsibility.
6. Personal BelongingsOrange Pickleball Courts is not responsible for any personal belongings lost, stolen, or damaged on the premises.
7. Force MajeureWe shall not be liable for cancellations caused by events beyond our control (power outages, natural disasters, government restrictions, etc.). We will make reasonable efforts to reschedule affected bookings.